Resource Management

Articles

"Commentary: Why Sacrifice Control?" by Doug Bartholomew. Industry Week, April 6, 1998, p. 38.
–Presents the pros and cons of outsourcing.

"In-House vs. Outsourcing: 15 Questions to Ask." Wireless Review, February 15, 1998, p. 82.
–Gives advice on valuable questions to ask when considering outsourcing. Also suggests ways to evaluate the answers.

Books

The 1996 Buyer’s Guide. The Outsourcing Institute, 1996. (800) 421-6767.
–Lists firms that provide all forms of outsourcing services. Organized by service type, industry and geography.

Chapman, Robert, Insourcing after the Outsourcing: MIS Survival Guide. AMACOM Book Division, 1997.
–Explores the pros and cons of outsourcing, and proposes an escape plan for outsourcing plans gone bad.

De Looff, L.A., Information Systems Outsourcing Decision Making: A Managerial Approach. Idea Group Publishing, 1997.
–Presents a model for the outsourcing decision-making process to help determine whether it is sensible and beneficial.

Lacity, Mary and Hirchheim, Rudy, Beyond the Information System Outsourcing Bandwagon: The Insourcing Response. John Wiley & Sons, 1995.
–Discusses when and how to take advantage of the outsourcing market, and when to keep IS functions in-house.

Lacity, Mary and Hirchheim, Rudy, Information Systems Outsourcing: Myths, Metaphors and Realities. John Wiley & Sons, 1995.
–Guide to the intentions, motivations and consequences of IS outsourcing. Gives tips to avoid pitfalls, and includes real cases.

Minoli, Daniel, Analyzing Outsourcing: Reengineering Information and Communication Systems. McGraw-Hill Book Company, 1994.
–Describes methods of applying outsourcing in the IS industry. Topics include preparing for contracts, assessing costs and outlining goals.

Williams, Oakie, Outsourcing: A CIO’s Perspective. St. Lucie Press, 1998.
–Identifies key elements to assess the feasibility of securing an outsourcing agreement.

Internet

Infoserver.
http://www.infoserver.com
–This online newsletter and resource provides outsourcing ideas, and offers advice on outsourcing relationships. Features three different theme-related perspectives on outsourcing groups each month. Includes a directory of companies involved or interested in outsourcing.

The Outsourcing Institute. (800) 421-6767.
http://www.outsourcing.com
–This online resource provides advice, news and information on trends, products and resources in outsourcing. Contains a discussion forum, and offers a free 12-month subscription to an outsourcing newsletter.

Magazines

The Source-Management Review. The Outsourcing Institute. (800) 421-6767.
–This quarterly review features articles from outsourcing industry leaders. Tracks trends and issues in the industry.

Organizations

Computer Outsourcing Services Inc. 360 West 31st Street, New York, NY 10001. (212) 564-3730.
http://www.cosi-us.com
–Offers payroll and data processing services.

G2R. 883 North Shoreline Boulevard, Building A, Mountain View, CA 94043. (650) 964-2400.
http://www.g2r.com
–Provides market research, information-technology services and industry newsletters.

Innovative Solutions.
http://www.innovatives.com
–Provides information on technology outsourcing for small businesses.

Outsourcing Solutions. (781) 932-2000.
http://www.outsourcing-solutions.com
–Provides consulting services to companies planning to outsource information-technology functions.

Personnel Office. P.O. Box 222423, Carmel, CA 93922. (800) 277-8448.
http://www.personneloffice.com
–Helps small businesses manage human resource objectives.

Vincam. 2850 Douglas Road, Coral Gables, FL 33134. (800) 962-4404.
http://www.vincam.com/
–Provides small businesses with outsourcing solutions to employment issues.

Software

Outsourcing Technical Services Ready-To-Import RFP Specification Disk. Neal Schuman Pubishing, 1996.
–Contains texts from a manual of request for proposals for firm orders, approval plans, periodical services and cataloging.