Multilingual Workforce
Articles
"Toward a More Literate Workforce" by Donald J. Ford, Drake Beil, Linda Solovy-Pratt and Rita M. Vicary. Training and Development, November 1992, p. 52.
—Differentiates between traditional views of literacy, functional literacy and workplace literacy. Includes three case studies of public and private organizations that teamed up to fight workforce illiteracy.
"Translation, Please" by George P. Rimalower. Training and Development, February 1992, p. 71
—Describes the roles of translators and interpreters, and discusses how to find, select and use them. Includes a bibliography of other articles on the subject and organizations to contact for further information.
"Adapting Training for Other Cultures" by Keith Morical and Benhong Tsai. Training and Development, April 1992, p. 65.
—Suggests methods to make training programs culturally relevant for different international audiences without compromising key concepts.
"Multilingual Video" by Barbara Moller. Training and Development Journal, January 1991, p. 65.
—Offers suggestions on how to produce videos for non-English speaking viewers and lists resources for producing the video.
Organizations
National Clearinghouse for ESL Literacy Education. 118 22nd Street NW, Washington D.C. 20037-1214. (202) 429-9292.
—The NCLE provides a free list of more than 60 different publications covering topics related to ESL in the workplace.
Pamphlets
"Basics of Intercultural Communication" edited by Barbara Darraugh. Info-Line, September 1990, p. 15.
—Discusses the major stumbling blocks to communicating with people from diverse ethnic backgrounds and how to become more sensitive to cultural differences. Includes a checklist for diagnosing intercultural problems within an organization.
Educational Consultants
Motivational & Self Improvement–Training & Materials
Training Programs Design & Development